How do I add a refill for my prescription?
To add a refill for prescription or request a new prescription, please refer to your welcome email to access the appropriate login link you were assigned (varies based on location and prescription choice) and follow the instructions below for the corresponding login link.
United States
Please contact customer service to request a refill; the refill request feature for this system is coming soon.
If you signed up on or before 2024-11-04, use either this login link https://app.direct-meds.com/user or https://hub.direct-meds.com/user
- Enter your account email and password
- Click "Sign in" to be directed to your account dashboard
- Click "Add refill"
- Complete the intake form to request a new prescription
Canada
Use this login link https://caportal.direct-meds.com/user
- Enter your account email and password
- Click "Sign in" to be directed to your account dashboard
- Click "Add refill"
- Complete the intake form to request a new prescription
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