I placed my order, now what do I do?

I placed my order, now what do I do?

Access your patient portal and answer a few questions for the doctor:

Just like a doctor's visit you’ll need to complete a simple health history which will be securely stored in your patient portal. You’ll first need to create your login.

You will also receive an email (check your spam/junk filters) with further details on how to set your password for the first time you login or you can just reset it now by accessing the portal you were assigned (varies based on location and prescription choice) to in your welcome email and clicking on "forgot password."

Please refer to your welcome email to access the appropriate portal, but here are the "forgot password" links for each of our current portals.

Once You Are Logged in:

  1. You’ll automatically start the medical intake form (if not automatically directed, click on the "Complete Intake" button).
  2. If you have any problems with the contact form, contact our HIPAA trained customer service reps immediately - (888) 696-7176.
  3. Your doctor will review your intake form within 24 hrs (often less than 5 hrs) and contact you if there are any concerns.
  4. Your prescription will be sent to the pharmacy once your prescription has been approved.

    • Related Articles

    • What if I need to cancel?

      With Direct Meds, there are no contracts. You can cancel your shipment anytime by submitting a ticket or calling us at (888) 696-7176. We want to make sure that our customers love the results of our treatment plans so if you are unhappy with your ...

    • How does the signup process work / How do I place an order (New Customers)?

      To place an order, please follow these steps: Visit https://direct-meds.com Click "Do I Qualify?" Complete the health qualifier (should only take 5 minutes) Select your preferred prescription Pay for the first month of your prescription* Complete ...

    • I didn't receive enough medication, why is the vial almost empty?

      The bottles that our pharmacy uses to send medications are 10mL (1000 units) capacity bottles, but most prescriptions for our medications are less than 10mL. For example, if your prescription was for a 2mL (200 units) vial of medication, then only ...

    • How are medications shipped and when?

      Once your prescription has been approved by your doctor it will be sent to the pharmacy to be filled. The information provided below is an estimation based on typical volume. Please be aware that depending on volume, it may take 2-3 business days for ...